Thank you for shopping with us. Below is our Shipping and Delivery Policy to ensure you have a clear understanding of how and when your order will be delivered.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary depending on your location:
Domestic (e.g., within the UK): 3–7 business days
International (if applicable): 7–21 business days
Please note: Delivery times are estimates and may be affected by carrier delays or unforeseen circumstances.
3. Shipping Carriers
We use reputable shipping carriers such as [Royal Mail, DPD, DHL, FedEx, etc.] to ensure your items arrive safely and on time.
4. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 48 hours for the tracking information to update.
5. Delivery Issues
We are not responsible for delays caused by incorrect shipping addresses provided at checkout.
If your package is returned to us due to an incorrect address or failure to collect, we can reship it at your expense.
If your order appears lost or significantly delayed, please contact us at [your support email] and we will investigate the matter with the carrier.
6. Damaged or Lost Packages
If your order arrives damaged, or if you believe it has been lost during transit, please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue or provide a suitable solution.
7. International Shipping (If Applicable)
International orders may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country.
[Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.
