At cycleforall.shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities.
1. Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
Proof of purchase (e.g., order confirmation or receipt) must be provided.
Certain items such as customized bikes, gift cards, and final sale products are non-returnable.
2. How to Initiate a Return
To start a return, please contact our customer service team at [https://cycleforall.shop/contact-us/] with your order number and reason for return. We will provide instructions on how to return your item.
Do not send your purchase back to the manufacturer.
3. Return Shipping
Customers are responsible for paying the return shipping costs unless the item arrived damaged, defective, or was sent in error.
If the return is approved, you will receive a return address and further instructions.
We recommend using a trackable shipping method to ensure safe delivery.
4. Refunds
Once your returned item is received and inspected:
You will be notified via email.
If approved, a refund will be processed to your original method of payment within 5–10 business days.
Shipping charges (if any) are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
Check your bank account again.
Contact your credit card company or bank—it may take some time before your refund is officially posted.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [https://cycleforall.shop/contact-us/].
